KADARO delivery and refund policy

1.1. This policy governs digital goods delivery (game account top-ups, in-game currency or resources, digital codes and similar products) and refund or dispute requests in KADARO.

1.2. The amount and payment currency are shown at checkout. Approved refunds are made using a method agreed with support and technically available for the relevant payment.

1.3. Digital goods are fulfilled instantly or within a short period. After successful delivery, digital goods generally cannot be returned because most game systems do not allow the Seller to reverse a credit.

1.4. We aim to resolve disputes in the customer’s favor when a problem is confirmed by order and provider log/status checks.

2.1. Delivery is automatic through provider/API integrations, or manual through support as a fallback for technical failures, high load or checks of customer details.

2.2. Estimated delivery times: issuance is usually immediate; manual delivery usually takes 1–24 hours; rare platform/provider failures, maintenance or game restrictions may extend this to 72 hours. These are estimates and may change for reasons outside KADARO’s control, including gaming servers and suppliers.

2.3. Delivery is complete if the provider/game system reports successful completion and/or order data confirms the actual credit or transfer of the digital product to the specified account/ID.

A full or partial refund is possible if one of the following circumstances is confirmed.

3.1. Non-delivery: payment succeeded, delivery was not completed within 72 hours and support could not fulfil the order.

3.2. Store/provider technical error: a charge occurred but the order stalled, its status is inconsistent and the credit was not delivered, as confirmed by investigation.

3.3. Duplicate charge/payment: the same order was paid twice by mistake and was not delivered twice, or the second payment was unnecessary.

3.4. Cancellation before fulfilment: support may cancel and refund an order that has not yet begun delivery or been submitted to a provider.

An alternative, such as redelivery, replacement, an equivalent product or a bonus, may be agreed with the customer.

• Delivery succeeded and matches the product/order description, confirmed by status and/or actual credit.
• The customer provided incorrect details (ID/login, server, region, nickname or account parameters), causing delivery to the wrong destination or making delivery impossible.
• The digital/consumable product is considered used or activated upon delivery, including in-game currency/resources and direct top-ups.
• The gaming platform blocked or restricted the customer’s account for reasons unrelated to KADARO, and delivery was correct.
• The dispute request period has passed (section 5.2) and the order circumstances can no longer be reliably verified.

5.1. Contact support with the order number, a short description of the problem, correct account/ID details and, where helpful, screenshots from the game or transaction history.

5.2. For delivery problems, we recommend contacting support within 7 days of payment.

5.3. An initial response usually takes up to 24 hours. Investigation and a decision usually take 1–3 business days, or longer in complex cases requiring a provider/platform response.

6.1. An approved refund is made using a method agreed with support and technically available for the relevant payment.

6.2. Refunds usually take 1–3 business days after approval, depending on the payment method and payment provider.

6.3. Support informs the customer of the available refund method and estimated timing.

7.1. We cannot guarantee the operation of game servers/platforms or the absence of provider delays, but make every effort to deliver on time.

7.2. If this policy conflicts with mandatory legal requirements, those requirements apply.

Contact support to request a refund or resolve a dispute.

support@kadaro.store · Telegram support · @KADARO_App_bot